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Support Priority Levels We support 2 priority levels. Please do not abuse defining Severity "Level 1" priorities as this results in support staff being paged. Level 1 - The issue requires immediate attention. ePublishing support staff will respond and engage within 15 to 30 minutes of receiving your ticket. Level 2 - The issue does not require immediate attention. ePublishing support staff will respond and engage on the current or next business day. Send a Ticket to 'Support' To help us expedite the troubleshooting of your ticket, please include as much information about your problem as possible. If you are having a problem with an uploaded or downloaded data file, please include the problem file as a "File attachment' down below; please Zip/compress larger files prior to attaching them to the ticket. Include screenshots that help describe the problem as a "File attachment". Cut-and-paste any error messages that you are seeing and include them in the the description. Include the specific URL address where you are experiencing the problem. For issues affecting very specific areas, please describe the sequence of clicks or workflow steps that you were doing when the problem occurred so we may accurately reproduce the problem. * = Required Field IP: 38.107.191.83 E-mail Address*: Subject*: Body*: Request Details Name*: Phone Number*: Web Site(s) Involved*: Severity*: Level 1 Level 2 Add File Attachment(s) File attachment #1:  File attachment #2: